Payments & Shipping
We ship all INA BEISSNER jewelry from our HQ in Berlin / Germany. Within Germany, orders are always sent via our complimentary express delivery service. We ship to almost any other country worldwide using secure, traceable express courier services.
The shipping costs are calculated at the checkout and vary depending on the destination. Please be aware that the national tax and/or customs authorities of destinations outside of the European Union may impose additional charges. We’ll send you an email confirmation of your order once it has been passed on to the courier. Our courier will then deliver your order during business hours (Mon-Fri). Longer delivery times may apply for delivery to rural addresses. Please note that formal customs clearance is required for orders worth more than €1,500 being shipped to the USA. FedEx may contact you to request your federal tax ID or a social security number to be able to complete the delivery. We’re unfortunately unable to refund any shipping costs, duties, or taxes incurred should the order recipient refuse delivery. Therefore, be sure to review the purchase details before you place your order.
We accept all major credit cards except American Express in addition to PayPal and Apple Pay. Alternatively, it is possible to pay by bank transfer – email us to request our bank details (firstname.lastname@example.org).
Do not hesitate to get in touch should you have any questions about shipping or payment.